New

Introducing Active Insight by Service Monitor

Turn guest feedback into clear actions that drive performance.

An adaptive survey built around how guests actually think. Capture richer context and turn it into clear, plain-English actions your team can use straight away.

Book a demo

Try our interactive demo to see how Active Insight can improve your business

Try our interactive demo to see how Active Insight can improve your business

Try our interactive demo to see how Active Insight can improve your business

How Active Insight works

Every venue and guest experience is unique, so your survey should be too.

A survey that adapts to your venue.

A survey that adapts to your venue.

A survey that adapts to your venue.

Fewer, smarter questions for guests.

Fewer, smarter questions for guests.

Fewer, smarter questions for guests.

Insight, not just data.

Insight, not just data.

Insight, not just data.

You’re already juggling staffing, service, costs, and customer expectations. The last thing you should be doing is building surveys or decoding spreadsheets.

You don’t have time for that, and you shouldn’t need to. With Active Insight, you get the answers without the admin.

We handle the surveys, the analysis, and the insight - so your managers immediately know what needs attention and what’s working well.

You’re already juggling staffing, service, costs, and customer expectations. The last thing you should be doing is building surveys or decoding spreadsheets.

You don’t have time for that, and you shouldn’t need to. With Active Insight, you get the answers without the admin.

We handle the surveys, the analysis, and the insight - so your managers immediately know what needs attention and what’s working well.

You’re already juggling staffing, service, costs, and customer expectations. The last thing you should be doing is building surveys or decoding spreadsheets.

You don’t have time for that, and you shouldn’t need to. With Active Insight, you get the answers without the admin.

We handle the surveys, the analysis, and the insight - so your managers immediately know what needs attention and what’s working well.

See how an Active Insight survey works

See how an Active Insight survey works

Try for yourself with our interactive demo below

Try for yourself with our interactive demo below

DEMO HERE

Trusted by over 100+ businesses

What you get with Active Insight

Get an adaptive survey experience designed around how your guests actually think - capturing richer context and turning it into clear

Get an adaptive survey experience designed around how your guests actually think - capturing richer context and turning it into clear

Whether you run 2 sites or 50, Active Insight groups feedback into themes and highlights differences so you can improve at scale.

Book a demo

Spot patterns across your estate.

Whether you run 2 sites or 50, Active Insight groups feedback into themes and highlights differences so you can improve at scale.

Book a demo

Spot patterns across your estate.

Whether you run 2 sites or 50, Active Insight groups feedback into themes and highlights differences so you can improve at scale.

Book a demo

Spot patterns across your estate.

Data you can actually trust.

Our system automatically checks whether comments and scores align - catching mistakes and contradictions before they skew your results.

Data you can actually trust.

Our system automatically checks whether comments and scores align - catching mistakes and contradictions before they skew your results.

Book a demo

Data you can actually trust.

Our system automatically checks whether comments and scores align - catching mistakes and contradictions before they skew your results.

Instant Alerts & Quick Wins

  • Broken lights

  • Slow service

  • Cleanliness

  • Staff

  • Customer service

  • Good fit

  • Good fit

Instant Alerts & Quick Wins

  • Broken lights

  • Slow service

  • Cleanliness

  • Staff

  • Customer service

  • Good fit

  • Good fit

Instant Alerts & Quick Wins

  • Broken lights

  • Slow service

  • Cleanliness

  • Staff

  • Customer service

  • Good fit

  • Good fit

Probing where it matters most.

If someone mentions an issue, Active Insight asks just one extra follow-up - giving you the “what” and “why” behind every score.

Probing where it matters most.

If someone mentions an issue, Active Insight asks just one extra follow-up - giving you the “what” and “why” behind every score.

Probing where it matters most.

If someone mentions an issue, Active Insight asks just one extra follow-up - giving you the “what” and “why” behind every score.

We’re rated top #5

Why customers choose us

Why customers choose us

Here’s what people are saying about our product

Here’s what people are saying about our product

Jeremy Wonder

CEO & Co-founder, Explora

Jeremy Wonder

CEO & Co-founder, Explora

Pricing and plans

Optimized pricing for scalable growth

Monthly

Annually

Core

£

50

/ month per location

Get Started

AI Powered Online Survey

Unlimited Responses

Insights pushed to inbox

Support

Advanced

£

65

/ month per location

Get started

Everything in Core

Reporting dashboard

Export and download data options

Recommended

Complete

Custom Pricing

Contact Us

Everything in Advanced

Custom survey themes

Survey prize draws

CRM integrations

Data API Access

Dedicated account manager

Quarterly management report

Thinking of a pay for 12 months upfront get 2 free type of deal

Pricing and plans

Optimized pricing for scalable growth

Monthly

Annually

Core

£

50

/ month per location

Get Started

AI Powered Online Survey

Unlimited Responses

Insights pushed to inbox

Support

Advanced

£

65

/ month per location

Get started

Everything in Core

Reporting dashboard

Export and download data options

Recommended

Complete

Custom Pricing

Contact Us

Everything in Advanced

Custom survey themes

Survey prize draws

CRM integrations

Data API Access

Dedicated account manager

Quarterly management report

Thinking of a pay for 12 months upfront get 2 free type of deal

Pricing and plans

Optimized pricing for scalable growth

Monthly

Annually

Core

£

50

/ month per location

Get Started

AI Powered Online Survey

Unlimited Responses

Insights pushed to inbox

Support

Advanced

£

65

/ month per location

Get started

Everything in Core

Reporting dashboard

Export and download data options

Recommended

Complete

Custom Pricing

Contact Us

Everything in Advanced

Custom survey themes

Survey prize draws

CRM integrations

Data API Access

Dedicated account manager

Quarterly management report

Thinking of a pay for 12 months upfront get 2 free type of deal

Start getting insights that matter.

See what is working, what needs attention, and where to focus next, without digging through dashboards.

Book a demo

Start getting real insights that matter

Start getting real insights that matter

Get an adaptive survey experience designed around how your guests actually think - capturing richer context and turning it into clear

Book a demo

Frequently asked questions

Operators need need direction.

Whether you run 2 sites or 50, Active Insight groups feedback into themes and highlights differences so you can improve at scale.

A survey engine built for you, not by you.

A survey engine built for you, not by you.

A survey engine built for you, not by you.

A survey engine built for you, not by you.

A survey engine built for you, not by you.

A survey engine built for you, not by you.

Operators need need direction.

Whether you run 2 sites or 50, Active Insight groups feedback into themes and highlights differences so you can improve at scale.

A survey engine built for you, not by you.

A survey engine built for you, not by you.

A survey engine built for you, not by you.

A survey engine built for you, not by you.

A survey engine built for you, not by you.

A survey engine built for you, not by you.

Operators need need direction.

Whether you run 2 sites or 50, Active Insight groups feedback into themes and highlights differences so you can improve at scale.

A survey engine built for you, not by you.

A survey engine built for you, not by you.

A survey engine built for you, not by you.

A survey engine built for you, not by you.

A survey engine built for you, not by you.

A survey engine built for you, not by you.

Book a demo

We are committed to delivering the best service, feel free to reach out to us for info and enquiries.

info@servicemonitor.co.uk

01442 877957

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Market research agency that's been helping hospitality, leisure and retail businesses understand their customers better for over 35 years. We turn feedback into the insights you need to keep people coming back.

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